预订出票后,不允许更换乘机人。出现姓名录入错误,总计不多于3个英文字母的,可申请付费错名修正。错名修正费用为每乘客每订座记录每次修改750泰铢。可通过营业部、机场售票处和24小时客服中心+662-529-9999申请。
For refund duplicate Itinerary, details of both itinerary must be exactly match in flight detail, time and date of traveling, Spelling name , channel of payment including tourcode of agent and date of reserve. Otherwise, The airline will process refund follow term and conditions.
Checked Baggage Fee: Start on 15th January 2019
Checked Baggage Fee |
||||
Baggage Allowance |
Price per kilogram Domestic Route |
Price per kilogram International Route |
Price per kilogram Japan Route |
Price per kilogram Taiwan Route |
Kilogram |
Baht |
Baht |
Baht |
Baht |
1 |
30 |
50 |
60 |
60 |
2 |
60 |
100 |
120 |
120 |
3 |
90 |
150 |
180 |
180 |
4 |
120 |
200 |
240 |
240 |
5 |
150 |
250 |
300 |
300 |
6 |
174 |
295 |
345 |
345 |
7 |
198 |
340 |
390 |
390 |
8 |
222 |
385 |
435 |
435 |
9 |
246 |
430 |
480 |
480 |
10 |
270 |
475 |
525 |
525 |
11 |
291 |
505 |
570 |
555 |
12 |
312 |
535 |
615 |
585 |
13 |
333 |
565 |
660 |
615 |
14 |
354 |
595 |
705 |
645 |
15 |
375 |
625 |
750 |
675 |
16 |
381 |
655 |
795 |
720 |
17 |
387 |
685 |
840 |
765 |
18 |
393 |
715 |
885 |
810 |
19 |
399 |
745 |
930 |
855 |
20 |
405 |
775 |
975 |
900 |
21 |
423 |
820 |
1035 |
945 |
22 |
441 |
865 |
1095 |
990 |
23 |
459 |
910 |
1155 |
1035 |
24 |
477 |
955 |
1,215 |
1,080 |
25 |
495 |
1000 |
1275 |
1125 |
26 |
525 |
1060 |
1335 |
1185 |
27 |
555 |
1120 |
1395 |
1245 |
28 |
585 |
1180 |
1455 |
1305 |
29 |
615 |
1240 |
1515 |
1365 |
30 |
645 |
1300 |
1575 |
1425 |
31 |
675 |
1,360 |
1,635 |
1,485 |
32 |
705 |
1,420 |
1,695 |
1,545 |
33 |
735 |
1,480 |
1,755 |
1,605 |
34 |
765 |
1,540 |
1,815 |
1,665 |
35 |
795 |
1,600 |
1,875 |
1,725 |
36 |
825 |
1,660 |
1,935 |
1,785 |
37 |
855 |
1,720 |
1,995 |
1,845 |
38 |
885 |
1,780 |
2,055 |
1,905 |
39 |
915 |
1,840 |
2,115 |
1,965 |
40 |
945 |
1,900 |
2,175 |
2,025 |
41 |
975 |
1960 |
2235 |
2085 |
42 |
1,005 |
2,020 |
2,295 |
2,145 |
43 |
1,035 |
2,080 |
2,355 |
2,205 |
44 |
1,065 |
2,140 |
2,415 |
2,265 |
45 |
1,095 |
2,200 |
2,475 |
2,325 |
Excess Baggage Fees
Baggage for Go Show passenger
Passenger who purchase a ticket at Airport less than 4 hours before departure time and need to purchase the baggage at the same time.
A limit of one firearm and a maximum of one kilogram of ammunition is permitted per person. A maximum of 5 firearms and 5 kilograms of ammunition are permitted per aircraft. It is not allowed to carry to the cabin, whether the passengers must inform the airline staff at the check-in counter of the airline with presents the authorization document to carry firearms to staff of the airline. A 500-baht fee will apply for each firearm for firearm transportation fees. The airline reserves the right to passengers who register at the counter by first come first served. All firearms must be stored in a hard case for safe transportation and ammunition must be packed safely. (Each firearm must not contain any ammunition and must be empty of any rounds) this service is only supported by domestic flights and are exempt from international flights.
*** The firearms transportation fee: Start on 15th January 2019 ***
- In the event a passenger is unwilling to pay 500 baht for firearm transportation fee, they are entitled to a full refund of their flight.
- In the event if there are more than 5 passenger who would like to check in with firearms and/or ammunition. only the first 5 passenger can proceed on their flight. The further passenger must take another flight, the airlines will waive the admin fee. However the passenger must pay the difference fare of any higher ticket prices.
In case of the delay is more than 2 hours but not exceeding 3 hours,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
if the passenger does not wish to proceed to fly, the airline must reimburse the air fare and other fees in full amount that the passenger has already paid for the part or parts of journey not made according to the procedure and within the specified timeframe in Section 6. If the airline wishes to reimburse in the form of travel vouchers or any other form instead of the air fare and fees, the airline must have consent from the passenger beforehand.
In case of the delay is more than 3 hours but not exceeding 5 hours,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
offer the passenger the following options:
In case of delay is more than 5 hours but not exceeding 6 hours,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
offer the passenger the following options:
compensate in cash for 600 Baht to the passenger immediately before the passenger departs to the destination except when the airline can prove that the delay is caused by extraordinary circumstances beyond the control of the airline such as political instability, meteorological conditions that may affect flight operations, security risk, any other situation that may affect the safety of flight operations of aircraft and passengers. This also includes a strike or any other act done by staff of other organization related to the services of the airline, which may affect the flight operations.
If the airline wishes to compensate in the form of travel vouchers or any other form instead of cash for 600 Baht according to above paragraph, the airline must have consent from the passenger beforehand.
In case of the delay is more than 6 hours or Cancellation,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
offer the passenger the following options: provide a hotel room for the passenger without any charge at least 1 night and arranges an appropriate transportation between the airport and the hotel if the new flight is scheduled to depart later than the original schedule for 1 day.
compensate in cash for 1,200 Baht for passengers immediately before departure to the destination except if the airline can prove the followings:
If the airline wishes to compensate in the form of travel vouchers or any other form instead of cash for 1,200 Baht according to paragraph one, the airline must have consent from the passengers beforehand.
In case of the delay is more than 2 hours but not exceeding 6 hours,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
In case of the delay is more than 6 hours or Cancellation,
the airline must undertake the following actions:
the airline has notified the passenger about the cancellation of flight prior to the departure date more than 3 days, the airlines must reimburse the air fare and other fees in full amount that the passenger has already paid for the part or parts of journey not made
the airline has notified the passenger about the cancellation of flight prior to the departure date 1 day before or less than 3 days, offer the passenger the following options:
The cancellation of flight is caused by an extraordinary circumstance beyond the control of the airline such as political instability, meteorological conditions that may affect flight operations, security risk, any other situation that may affect the safety of flight operations of aircraft and passengers. This also includes a strike or any other act done by staff of other organization related to the services of the airline, which may affect the flight operations. The airline also provides coverage to passengers in accordance with point number 1 or 2 or 3, as the case may be. In case of point 3 due to passenger’s voluntary, passengers are responsible for their own expenses.
In case of the delay is more than 2 hours but not exceeding 3 hours,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
if the passenger does not wish to proceed to fly, the airline must reimburse the air fare and other fees in full amount that the passenger has already paid for the part or parts of journey not made according to the procedure and within the specified timeframe in Section 6. If the airline wishes to reimburse in the form of travel vouchers or any other form instead of the air fare and fees, the airline must have consent from the passenger beforehand.
In case of the delay is more than 3 hours but not exceeding 5 hours,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
offer the passenger the following options:
In case of delay is more than 5 hours but not exceeding 6 hours,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
offer the passenger the following options:
In case of the delay is more than 6 hours or Cancellation,
the airline must undertake the following actions:
passenger shall be offered free of charge food and drinks as appropriate to the waiting time before boarding the aircraft;
passengers shall be offered free of charge appropriate communication facility such as telephone calls, facsimile messages or e-mail;
offer the passenger the following options:
恢复措施 |
延误 |
航班变更 |
航班取消 |
||||||
45 分钟 - 1 小时 |
1.01 - 2 小时 |
2.01 - 3 小时 |
3.01 - 5 小时 |
5.01 - 6 小时 |
> 6 小时 |
30 分钟 - 1 小时 |
> 1 小时 |
||
每30分钟广播 |
是 |
是 |
是 |
是 |
是 |
是 |
否 |
否 |
是 |
餐食或小吃代金券 |
否 |
否 |
是 |
是 |
是 |
是 |
否 |
否 |
是 |
免费改期至最近航班 |
是 |
是 |
是 |
是 |
是 |
是 |
是 |
是 |
是 |
免费改期至7天内航班 |
否 |
是 |
是 |
是 |
是 |
是 |
是 |
是 |
是 |
免费改期至90天内航班 |
否 |
否 |
是 |
是 |
是 |
是 |
否 |
是 |
是 |
全价退票 |
否 |
否 |
是 |
是 |
是 |
是 |
是 |
是 |
是 |
变更至其它交通形式 |
否 |
否 |
否 |
是 |
是 |
是 |
否 |
否 |
是 |
住宿 |
否 |
否 |
否 |
否 |
否 |
是 |
否 |
否 |
是 |
备注:
变更至原订航班日期前后7天以内的航班,须于原订航班日期前3天以外通知到航司。
变更至原订航班日期前后90天以内的航班,须于原订航班日期前7天以外通知到航司。
备注:乘客可向航司索取书面证明。