Frequently Asked Questions

We are always here to help. For queries other than the FAQs below, kindly write to us at [email protected] and we'll be more than happy to assist you further.
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General Information

  • Which airport do Thai Lion Air fly from and to ?

    Answer :
    All our flights, both domestic and international flights are operated from and to Don Mueang International Airport.

  • What is the minimum connecting time for Thai Lion Air ?

    Answer :
    The Minimum Connecting Time (MCT) for Domestic to International flight or International to Domestic flight or International to International flight is 90 minutes to 12 hours. For more information click LION CONNECT

  • What time do I need to be at the check in counter for Thai Lion Air' flights ?

    Answer :
    You have to be at the check in counter at least 2.00 hours prior to scheduled departure time for domestic flights and at least 3.00 hours prior to scheduled departure time for international flights.

  • What time does Thai Lion Air check-in counter close ?

    Answer :
    Our check-in counter will be close 45 minutes before departure time for domestic flight.
    For Chongqing (CKG) and Chengdu (CTU): 2 hours before the scheduled flight departure time.
    For other China airports: 1 hours 30 minutes before the scheduled time of departure.
    For other international airports: 1 hour before the scheduled time of departure.

  • How many ways can I book Thai Lion Air tickets?

    Answer :
    There are several ways you can book Thai Lion Air tickets:

    1. Book online at
    2. Book via Thai Lion Air application on iOS and Android system.
    3. Book and pay at Counter Service or 7-11 shop.
    4. Book via Thai Lion Air Call Center at +66 2 529 9999.
    5. Book at the airport ticket booth where Thai Lion Air is operating.

  • if I book via the Call Center, shall Thai Lion Air add the processing fee charge?

    Answer :
    Call Center processing fee is THB107 (VAT Included) for Domestic route, THB100 for International route per passenger.

  • Can Thai Lion Air ticket rename and re-route?

    Answer :
    Thai Lion Air ticket CAN NOT rename and re-route.

  • if I change travel date or time via the Call Center, shall Thai Lion Air add the processing fee charge?

    Answer :
    Passenger(s) will be charged with a rebooking fee of THB 750 and the price difference if a change in travel date or time is made 4 hours before departure.

  • if I book add-on (pre-baggage, pre-meal and pre-seat) via the Call Center, shall Thai Lion Air add the processing fee charge?

    Answer :
    Thai Lion Air call center can book add-on without processing fee charge.

  • Can I purchase my ticket(s) less than 4 hours before departure?

    Answer :
    Yes, however, tickets can only be purchased from our airport ticketing counters.

  • Can I pre-book additional baggage allowance less than 24 hours before departure?

    Answer :
    Passengers can pre-purchase baggage at least 3 hours before departure.

  • Could I travel with my pet ?

    Answer :
    We DO NOT allowed pet on to our flight.

  • Can I carry medication on board?

    Answer :
    Yes, given that you declare all medications at the check-in counter and you have a supporting doctor's letter.

  • Can I carry infant formula/food in my cabin baggage?

    Answer :
    Yes, but you are only permitted to bring sufficient amount for the duration of the journey. Also, please take note of the restrictions imposed on liquids, gels and aerosols by the airport authorities. THAI LION AIR has no restrictions on hand carry of expressed breast milk. However, different airports have different levels of security screening and breast milk will be solely up to discretion of the security officer to allow or restrict entry. (Breastmilk can be carried on board, 2 bottles of not more than 8 ounces each.)

  • What documents should I provide for my flights?

    Answer :
    Thai adults are required to produce their original identity cards for domestic flights and passports for all international flights.
    Thai children may be required to produce their original birth certificates before they are allowed to board.
    For international routes, all guests travelling on international routes must possess valid passports with at least 6 months' validity and the applicable valid visas. Such guests shall also possess a return on an onward journey ticket.

  • If my passport expires in less than 6 months, can I still travel?

    Answer :
    Unfortunately no. It is compulsory for all passengers to carry a passport that is valid for more than 6 months.

  • Can I present a copy of ID card/ passport on Thai Lion Air flights ?

    Answer :
    No, You can't. We accept only the original valid ID card on Thai Lion Air domestic flight and passport on Thai Lion Air international flights.

  • Do I need a visa?

    Answer :
    You may be required to have a visa subject to nationality and departure/arrival conditions of the countries' laws and regulations. Please refer to your Embassy, High Commission or Immigration Department.

  • How do I request for a wheelchair?

    Answer :
    You may pre-book one at least 48 hours prior to departure via our Call Centre at +66 2 529 9999 or write an email to [email protected]. However, please be informed that our agents can put a Special Remark and payment need to be made at Airport Ticketing Offices.

    The request for wheelchair is also subjected to availability.

  • How much will I be charged for a wheelchair?

    Answer :
    The standard fee is THB600 for one-time use only. Wheelchair can be purchased only at Airport Ticketing Offices on the departure date.

  • Can I use my own perambulator/manual wheelchair until the aircraft door?

    Answer :
    The standard fee is THB600 for one-time use only. Wheelchair can be purchased only at Airport Ticketing Offices on the departure date.

  • What is the age for a child to be considered an unaccompanied minor or young passenger travelling alone?

    Answer :
    An unaccompanied minor is aged between 5-12 years old for our domestic flights and for young passengers, the age is between 13-16 years old.

  • Can I carry frozen food, dry ice and urn?

    Answer :
    Frozen food and dry ice are allowed onboard provided they are:
    a. Wrapped and sealed properly.
    b. Within the hand baggage weight and size limitations.

    However, these items cannot be accepted as check-in baggage and must be categorised as hand carry.

    If dry ice is used to carry these items (in hand baggage), then only a maximum of 2.5 kg of dry ice per passenger is permissible in the cabin.


    General Conditions of Carriage Clause Article 10 Baggage
    DO NOT PERMIT the carriage of Animal or Human remains as checked or hand carried item.

  • I'm pregnant. Can I travel?

    Answer :
    Pregnant mother who intent to fly on Thai Lion Air airplane are required to conform to the following rules:

    1. Pregnancy up to 28 weeks (inclusive):
      passenger is required to sign a Release and Indemnity Form to be allowed carriage.

    2. Pregnancy 28 weeks to 35 weeks (inclusive):
      Passenger shall produce a doctor's letter confirming that she is fit to travel and the date the certificate is issued shall not be more than seven (7) days from the scheduled flight departure date. The passenger will be required to sign a Release and Indemnity Form.

    3. Pregnancy above 35 weeks will be refused carriage.

  • What is an infant's age?

    Answer :
    Please ensure that the infant is more than eight (8) days old and under two (2) years of age at the time of travel to be considered an infant.

    The infant should also be accompanied by an able-bodied adult who shall be responsible for the infant. As a safety precaution, an adult is allowed to travel with only one infant.

  • Do I have to pay for my infant ticket ?

    Answer :
    Yes. Infant ticket price is fixed base fares (per infant/sector). Detail as follows:

    1. Domestic flights

    Route Currency Base fare Route Currency Base fare
    Bangkok - Chiang Mai THB 550 Chiang Mai - Bangkok THB 550
    Bangkok - Chiang Rai THB 550 Chiang Rai - Bangkok THB 550
    Bangkok - Nan THB 550 Nan - Bangkok THB 550
    Bangkok - Phitsanulok THB 450 Phitsanulok - Bangkok THB 450
    Bangkok - Ubon Ratchathani THB 450 Ubon Ratchathani - Bangkok THB 450
    Bangkok - Udon Thani THB 450 Udon Thani - Bangkok THB 450
    Bangkok - Khon Kaen THB 450 Khon Kaen - Bangkok THB 450
    Bangkok - Krabi THB 550 Krabi - Bangkok THB 550
    Bangkok - Phuket THB 550 Phuket - Bangkok THB 550
    Bangkok - Surat Thani THB 550 Surat Thani - Bangkok THB 550
    Bangkok - Hat Yai THB 550 Hat Yai - Bangkok THB 550
    Bangkok - Nakhon Si Thammarat THB 550 Nakhon Si Thammarat - Bangkok THB 550
    Bangkok - Trang THB 550 Trang - Bangkok THB 550
    Hat Yai - Udon Thani THB 1,050 Udon Thani - Hat Yai THB 1,050
    Pattaya - Chiang Mai THB 550 Chiang Mai - Pattaya THB 550

    2. International flights

    Route Currency Base fare Route Currency Base fare
    Bangkok - Jakarta THB 1,850 Jakarta - Bangkok IDR 850,000
    Bangkok - Bali THB 2,700 Bali - Bangkok IDR 1,250,000
    Bangkok - Mumbai THB 2,500 Mumbai - Bangkok INR 5,250
    Bangkok - Mumbai - Bangkok THB 4,500 Mumbai - Bangkok - Mumbai INR 9,750
    Bangkok - Guangzhou THB 1,850 Guangzhou - Bangkok CNY 400

  • Can I assign my infant to another passenger as I would not be travelling? Would there be any extra charges?

    Answer :
    Yes, that is permissible with proper travel documents and with condition that the infant and the passenger's booking is within the same PNR.

    There are no other extra charges except for the infant fare.

  • Can I purchase an extra seat for infant?

    Answer :
    No. It will be not considered as an infant with a seat.

  • I paid for the tickets on behalf of my friend, and I am the credit cardholder. What should my friend do?

    Answer :
    A verification process will be necessary at the check-in counter. The passenger must provide a photocopy of:

    1. The credit cardholder's identification card (MyKad or equivalent)
    2. The credit card.

  • If I have an alias or a second name, which name should I use during booking?

    Answer :
    Your name should be identical to the name in your passport, visa and other travel documents as appropriate identification at check-in, which also meets the entry requirements of the destination.

  • What item is prohibited from being carried on board the aircraft?

    Answer :
    According to International Travel Standards, you may not carry the following articles into the security restricted area and on board an aircraft:

    • Any Guns, Firearms & Weapons;
    • Pointed/edged Weapons & Sharp Objects;
    • Blunt Instruments;
    • Explosives and flammable substances;
    • Chemical and toxic substances;

    This list is not exhaustive and other items may be included. Our crew reserves the right to confiscate any item deemed as a threat to the safety of our guests. Apart from items on the International Travel Standards list, some airports may have added restrictions. To ensure you comply by the rules always check with the airport before you fly.

    For more information regarding prohibited goods, kindly refer to our Terms and Conditions here.

  • How can I contact Thai Lion Air?

    Answer :
    We do our best to reach out to you. Please feel free to contact us via any of these platforms below:

    Call Center : +66 2 529 9999
    Call Center email: [email protected]

  • How do I provide my First Name and Last Name when booking a ticket on the website?

    Answer :
    Passenger Names: Names should be entered in full as per official travel documents used.

    First Name is your Given Name, while your Last Name is your Family Name. For example:

    1- Catherine Loo Siang Yew
    (First Name: Catherine Siang Yew / Last Name: Loo)

    2- Sandramogan Muniandy
    (First Name: Sandramogan / Last Name: Muniandy)

    3- Mohammed Fazil bin Mohammed Faleel
    (First Name: Mohammed Fazil / Last Name: Mohammed Faleel)

    Single-Word Passenger Name(s): Passenger with single-word names (e.g. "Iskandar"), please proceed with inserting "Iskandar" in First Name field and "Iskandar" in Last Name field.

  • Am I allowed to eat outside food and drinks on board?

    Answer :
    Passengers are not allowed to consume outside food and drinks, and even duty free purchases, on board.

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Baggage Information

  • How much is the free baggage allowance?

    Answer :
    - > Baggage allowance

  • How many pieces of luggage is allowed for check-in?

    Answer :
    Economy Class
    Each passenger is allowed (1) one piece of cabin baggage AND 1 laptop bag OR 1 handbag on-board. The main cabin baggage shall not exceed 40 x 30 x 20 cm and must not weigh more than 7kg.

  • How much do I need to pay to add on more baggage / what’s the maximum weight?
  • How much is your excess baggage rate?

    Answer :
    For excess baggage International and domestic flight
    DOMESTIC - THB 300 per kg
    INTERNATIONAL - THB 500 per kg
    Bangkok -> Kuala Lumpur - THB 400 per kg.

  • Can I combine my baggage allowance with my partner?

    Answer :
    Only if your bookings are within the same PNR.

  • What the maximum weights for hand carry?

    Answer :
    Maximum weight for hand carry is 7kg
    - with dimension of 20 (cm) width x 30 (cm) lenght x 40 (cm) height   .

  • Are travelling infants entitled to free baggage allowance?

    Answer :
    No, Infants are NOT entitled to free baggage allowance.

  • Does Thai lion air's ticket include free sport equipment allowance?

    Answer :
    No, For Sports Equipment, passenger can purchasing as pre-baggage allowance.

  • What sports equipment is not allowed to be checked-in?

    Answer :
    Due to the considerable size and handling complexities of some sporting equipment, we do not accept the following equipment:

    - Hang gliders
    - Sails
    - Kayaks, canoes and oars
    - Pole vaults
    - Javelins

  • What items are prohibited in checked-in baggage and hand carry?

    Answer :
    The following items are prohibited in your checked-in baggage AND hand carry:

    Explosives, gases, flammable liquids, reactive substances, oxidizers and organic peroxides, toxic or infectious substances, radioactive material, corrosives, and vehicle fuel system components which contain fuel, guns, firearms, ammunition and weapons including replicas, and items with internal combustion engines.

    Please take note that any sharp objects in checked-in baggage should be securely wrapped to prevent injury to screeners and handling personnel.

    For more information regarding prohibited goods, kindly refer to our Terms and Conditions here.

  • Are flowers, plants, seeds or fruit allowed onboard?

    Answer :
    No. We do not allow any plants potted in soil, plants with roots, seeds or plants' product on our International flights whether as check-in baggage or hand carry, with or without Phytosanitary Certificate from Ministry Of Agriculture or any other government bodies.

  • Can I bring flower bouquets?

    Answer :
    Only hand-held bouquets are allowed in our cabin. Ensure the stem or ends of the bouquet are properly wrapped to avoid spillage of water that they are placed in. Water may cause damage to our aircraft and to other carry-on items belonging to other passengers should the bouquet be stored in the overhead locker.

  • Can I carry large musical instrument?

    Answer :
    Small instruments e.g. a guitar, violin, saxophone, these items can be taken on board as hand carry (subject to hand carry limitations on size and weight). If the instrument is bulky and heavy, these items will be placed under LIMITED RELEASE TAG with fragile labels and be checked-in as checked baggage. All efforts will be taken to ensure the item is handled with care, however, for extra protection and precaution, passengers are highly recommended to purchase Travel Insurance coverage in the event the item is damaged.

  • What are the rules for hand carried baggage on board?

    Answer :
    You are allowed to carry one piece of cabin bag, not exceeding 7kg (verified by Thai Lion Air staff) and/or 1 laptop bag or 1 handbag onboard, each of which should not exceed the size dimensions. Our overhead compartments in the aircraft cabin are built to hold a certain size and weight of baggage. Anything exceeding these dimensions put our guests at risk of injury from falling objects should there be turbulence mid-air.

    Size Dimensions: Cabin baggage should not exceed dimensions of L 40cm X H 30cm X W 20cm.
    Weight: Cabin baggage must not weigh more than 7kg.

    Such baggage should also fit under the seat in front of you or in the overhead compartment in the cabin. The approved cabin baggage must be tagged with a cabin bag tag.

    You are also allowed to bring along your musical instrument onboard instead of a laptop or handbag, provided it does not exceed the approved weight and size.

    If your musical instrument is larger than the stated dimensions we would advise you to buy another seat to safeguard against potential damage in the cargo hold.

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Web Check-in

  • When can I check-in online ?

    Answer :
    Web check-in is available from 24 hours up to 4 hour prior to your flight departure time.

  • Can I do web-check four hours before my flight departure?

    Answer :
    No, kindly proceed to ticketing counter to check-in and collect your boarding pass at the airport, no extra cost.

  • Why can't I perform a Web Check-in?

    Answer :
    There a several conditions for a PNR to be ready for check-in via web:

    • Web Check-in is open 24 hours to 4 hours prior to departure time
    • No changes in itinerary is allowed after web check-in
    • Passengers traveling with an INFANT and has a WHEELCHAIR remarks reflecting in your booking will NOT be able to perform a Web check-In due to seating and security restrictions.
    • If you are unable to check-in for your second air segment, please be advised that you would need to use the first segment. Once you have flown the first air segment, then you may be able to do web-check-in for the return segment however please note that web check-in window of 48 hours to 4 hours prior to departure condition still applied.