Special Needs

Pregnant Mothers

We take extra precautions to ensure the safety and wellbeing of you and your loved ones. If you are expecting a child or will travel with one, please bear in the mind the following.

Information & services for pregnancy flying guest

It is the duty of pregnant passengers to advise us of the progress of their pregnancy and present a prenatal care document at the point of booking of seat and at the check-in counter. Our carriage of pregnant passengers is subject to the following conditions:

For pregnancies up to 28 weeks

  • Pregnancy up to 28 weeks (inclusive): we will carry without a doctor’s certificate subject to the passenger signing a Release and Indemnity Form.

For pregnancies from 28-35 weeks

  • Passenger shall produce a doctor's letter confirming that she is fit to travel and the date the certificate is issued shall not be more than seven (7) days from the scheduled flight departure date. The passenger will be required to sign a Release and Indemnity Form.

For pregnancies from 35 weeks and above

  • Pregnancy above 35 weeks will be refused carriage.

Please do not hesitate to ask our staff for assistance should you need any.

Young Passengers Travelling Alone (YPTA)

Arranging for your child’s travel, whether with an adult or independently, Please read condition as below.

Under 8 years:

  • Not Accepted

Between 8 years to below 12 years:

  • Not Accepted

Between 12 years to below 16 years:

  • Accepted but not escort

Special Assistance

If you have any health or mobility worries about your flight, you’ll find the information you need for a smooth journey right here..

Information & services for flying with a disability

Passengers who have a medical need to provide a valid medical certificate with dated no later than 7 days from the date of travel. 

When passengers traveling to confirm the registration. To confirm that the passenger is fit to travel. And needed a way to go with it. For passenger safety we reserve the right to refuse to accept passengers with symptoms of infectious or contagious disease within our sole discretion. Passengers with specific requirements requiring special assistance. And passengers with symptoms or medical illness. This includes those who may want to manage. Or take medication or Needle onboard Contact Center at least 48 hours of scheduled departure. To handle this type of assistance is required in advance.

The Carrier may require that a Passenger with a disability travels with his or her own Assistant if it is essential for safety or that Passenger is unable to assist in his or her evacuation of the aircraft or is unable to understand safety instructions.

The Carrier will carry such a Passenger where arrangements have been made to provide for that Passenger’s special needs. If such a Passenger does not inform the Carrier at the time of booking of his or her special needs, the Carrier will nevertheless use reasonable efforts to ACCOMMODATE that Passenger’s special needs. Passengers with disabilities who have advised the Carrier of any special requirements they may have at the time of booking, and been accepted by the Carrier, shall not subsequently be refused carriage on the basis of such disability or special requirements, but the Carrier’s regulations or government regulations may apply to the transportation of such Passengers.

The Carrier will refuse to transport, or will remove at any point, any Passenger whose actions or inactions prove to the Carrier that his or her mental or physical condition is such as to render him incapable of caring for him or herself without assistance, unless he or she is accompanied by an Assistant who will be responsible for caring for him or her en route and, with the care of such an Assistant, he or she will not require unreasonable attention or assistance from the air crew.

The Carrier reserves the right to require a medical certificate from medical authorities if travel involves any unusual risk or hazard to the Passenger or to other persons. Passengers with a disability will not be permitted to occupy seats in emergency exit rows or in over-wing emergency exit rows.

To comply with health requirements. Requirements of state law or security, the airline will provide seating for passengers who need special assistance, as appropriate. And reserves the right to change or move to a new seat on its sole discretion.

The Carrier reserves the right to refuse accepting Passengers who must travel on a stretcher on any flight.

The Carrier will not refuse to carry passenger wheelchairs or other disability-assistive devices, unless such carriage would be inconsistent with safety or safety requirements. In addition to the regular free baggage allowance, the Carrier will accept such passenger wheelchairs or other disability-assistive devices as priority checked baggage without charge.